Geared to make things move
Service
A team of engineers, service technicians and software experts provides permanent production support. They contribute to the process, and change, improve and continuously implement new ideas. This quality controlling facilitates recognizing errors before they even happen.
Our KAPP service personnel responds quickly. Experts of our service task force in Coburg (Germany), Boulder (USA), Diadema (Brazil) and JiaShan (China) focus on recognizing errors, finding solutions and remedy problems. Regardless where the problem in the world occurs, we send one of our experts with the proper spare part. Customer service for us means immediate response!
Machine down times are reduced to a minimum for our KAPP customers.
Our services:
Service requests
Our KAPP service personnel responds quickly. Experts of our service task force in Coburg (Germany), Boulder (USA), Diadema (Brazil) and JiaShan (China) focus on recognizing errors, finding solutions and remedy problems. Regardless where the problem in the world occurs, we send one of our experts with the proper spare part. Customer service for us means immediate response!
Machine down times are reduced to a minimum for our KAPP customers.
Our services:
- remote diagnostics, remote operating and data transfer via modem
- 24 h response time within Europe
- on-call service
- service hotline
- technology training
- preventive maintenance contracts
- maintenance training (electrical and mechanical)
Service requests
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